Legal
Cookie Policy
Last updated: March 2026
This Cookie Policy explains what cookies are, how we use them on this website, and the choices you have. It should be read alongside our Privacy Policy, which provides broader information about how we handle your personal data.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work, or to work more efficiently, and to provide information to the owners of the site.
Cookies can be set by the website you are visiting (known as “first-party cookies”) or by third-party services that website uses (known as “third-party cookies”). Cookies can be “session cookies”, which are deleted when you close your browser, or “persistent cookies”, which remain on your device for a defined period of time or until you delete them.
Some cookies are strictly necessary for a website to function at all; others are used for analytical purposes or to personalise your experience. Where the law requires us to obtain your consent before placing non-essential cookies, we will do so.
2. Cookies We Use
We use the following categories of cookies on this website:
2.1 Essential Cookies
These cookies are strictly necessary for our website to function. Without them, parts of the site — including the booking process and the secure guest account area — would not work. Because they are essential, they do not require your consent.
| Cookie name | Purpose | Duration |
|---|---|---|
| session | Maintains your session as you navigate between pages, including the booking flow and your booking management area. Contains an encrypted session identifier only; no personal data is stored in the cookie itself. | Session (deleted when browser closes) |
| csrf-token | Security cookie that protects form submissions from cross-site request forgery attacks. | Session |
| cookie-consent | Stores your cookie preferences so we do not ask you again on subsequent visits. | 12 months |
2.2 Analytics Cookies
We use analytics cookies to understand how visitors interact with our website — for example, which pages are most popular, how visitors arrive at the site, and where they leave. This helps us improve the website and make it more useful.
Analytics data is collected in aggregate and is not used to identify individual visitors. We use Google Analytics 4 (GA4) — web analytics provided by Google — for this purpose. Analytics cookies are only placed on your device after you have accepted cookies via our consent banner. You can withdraw your consent at any time via “Cookie Settings” in the cookie banner. For more information on how Google handles this data, please see Google’s Privacy Policy.
| Cookie name | Purpose | Duration |
|---|---|---|
| _ga | Distinguishes unique users by assigning a randomly generated client identifier, used to calculate session and user metrics for site analytics reports. | 2 years |
| _ga_* | Stores and counts page views for the Google Analytics 4 measurement ID associated with this website. | 2 years |
These cookies are only placed after you accept analytics cookies via our consent banner. You may withdraw your consent at any time by clicking “Cookie Settings” in the banner, or by deleting the cookie-consent cookie from your browser so the banner reappears on your next visit.
2.3 Advertising and Tracking Cookies
We do not currently use advertising cookies, retargeting cookies, or any cookies designed to track your browsing behaviour across other websites for marketing purposes. If this changes, we will update this policy and seek your consent before placing any such cookies.
3. How to Control Cookies
You have several ways to control or delete cookies:
3.1 Through your browser settings. Most web browsers allow you to refuse new cookies, delete existing cookies, or configure settings to notify you before a cookie is set. The process for doing this varies by browser — please see the help pages for your browser:
Please be aware that blocking all cookies — including essential cookies — may prevent parts of this website from working correctly, including the online booking system. If you block essential cookies, you may not be able to complete a booking or access your booking management area.
3.2 Through our cookie banner. When you first visit our website, you will be shown a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clearing the cookie-consent cookie from your browser, which will cause the banner to appear again on your next visit.
3.3 Analytics opt-out. You can withdraw your consent to analytics cookies at any time by clicking “Cookie Settings” in the cookie consent banner, or by clearing the cookie-consent cookie from your browser so the banner reappears on your next visit. You may also install a browser extension such as the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics across all websites.
4. Third-Party Cookies
When you make a payment on this website, you will interact with Stripe’s payment interface. Stripe may set its own cookies to enable secure payment processing and to protect against fraud. These cookies are set by Stripe, not by us, and are governed by Stripe’s privacy and cookie policies. Stripe is not a data controller we have appointed for this purpose; rather, you interact with Stripe directly when completing a payment.
Stripe’s privacy policy is available at stripe.com/gb/privacy.
We do not embed social media plugins, video players, or other third-party content on this website that would result in additional third-party cookies being set without your knowledge.
5. Changes to This Policy
We may update this Cookie Policy from time to time as our use of cookies changes, or as the law or regulatory guidance evolves. Any changes will be reflected on this page with an updated “last updated” date. We encourage you to check this page periodically.
If you have any questions about our use of cookies, please contact us at [email protected] or via the contact details set out in our Privacy Policy.
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